Privacy Policy

1. Introduction

Welcome to Hyper Connections LLC ("we," "our," or "us"). We are an authorized sales partner for leading internet and cable service providers, including Frontier, Spectrum, Optimum, Kinetic Windstream, Xfinity, and Brightspeed. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us by phone, email, or through our website. This includes:

• Personal Identifiers: Full name, email address, phone number, and residential address.
• Service Inquiry Details: Information about the internet or cable plans you are interested in, your current provider, and service preferences.
• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on our site (collected automatically via cookies and analytics tools).
• Call Records: If you call our toll-free number, we may record calls for quality assurance and training purposes, with prior notification.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To assist you in comparing and enrolling in internet and cable service plans from our authorized provider partners.
• To verify service availability at your address and facilitate the enrollment process.
• To communicate with you regarding your inquiries, send service confirmations, and provide customer support.
• To improve and optimize our website, services, and overall user experience through analytics.
• To comply with applicable laws, regulations, and legal obligations.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your information only in the following circumstances:

• Service Providers: We share your information with the internet and cable providers (Frontier, Spectrum, Optimum, Kinetic Windstream, Xfinity, Brightspeed) solely to facilitate your service enrollment and installation.
• Business Partners: Trusted third-party vendors who perform services on our behalf, such as website hosting, analytics, and customer support — bound by confidentiality agreements.
• Legal Compliance: When required by law, subpoena, court order, or government regulation, or to protect the rights, property, or safety of our company, users, or the public.

5. Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. These may include:

• Essential Cookies: Required for the website to function properly (e.g., session management).
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You may disable cookies through your browser settings at any time. However, some features of the website may not function properly without cookies enabled.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure data storage, access controls, and regular security audits.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request corrections to any inaccurate or incomplete personal information.
• Right to Deletion: Request that we delete your personal information, subject to legal obligations.
• Right to Opt-Out: Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites, including those of our authorized provider partners. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take immediate steps to delete that information from our records.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: